Refund Policy

Our goal is customer satisfaction. If you're not satisfied with your purchase, we're here to assist you.

1. Eligibility for Refunds

You are eligible for a refund under the following circumstances:

• If the services or products received do not match what was described at the time of purchase or fail to meet the specified criteria.
• If there is a technical issue with the services (such as malfunction or improper functioning).
• If it is your first time purchasing video hosting services from remonext.com and you have no prior experience with the services.

2. Refund Request Period

You must submit your refund request within 7 days of the purchase or receipt of services. A refund request is only considered valid if submitted via email to [email protected] or ticket submission. No refund requests will be accepted after 7 days from the date of purchase.

3. Refund Amount

The refund will only cover the original amount paid. Bank fees are non-refundable. If you receive a refund, any associated bank fees will be deducted from your refund.

4. Refund Request Process

To request a refund, please , please submit a ticket or send an email to [email protected] with the following details:

• Order number or transaction ID
• Reason for the refund request
• Any supporting documentation or information (if available)

5. Exceptions to Refunds

Refund requests will not be accepted under the following conditions:

• Refund requests made after 7 days from the date of the first purchase on the site.
• If you have previously used the site’s services.

6. Processing Time for Refunds

Once your refund request is approved, the refund will typically be processed within 7 to 10 business days using the original payment method.