Privacy Policy

Last Updated: Jan 12, 2025

The website REMONEXT.COM highly values the privacy of its users. This Privacy Policy explains how your information is collected, used, and protected. Our goal is to maintain complete transparency and ensure that you use our services with confidence. By using the services of this website, you agree to the terms of this policy. Please note that this policy may be updated over time, and continuing to use the website constitutes your acceptance of these changes. We recommend regularly reviewing this page to stay informed of the latest updates.

1. Information We Collect

To provide better services, ensure user security, and optimize your experience, we collect various types of information. These are categorized as follows:

A) Personal Information

We collect your personal information during actions such as registration, profile completion, or support inquiries. This includes:

Contact Information: Such as your name, email address, and phone number. This helps us identify you and maintain communication. For instance, if you encounter a problem while using our services, we can address it via email or phone.
Identification Information:In certain cases, we may request information such as your national ID or identification card to verify your identity and ensure account security.

B) Financial Information

Payments are a crucial part of our services, and we collect the following information:

Payment Details: Such as your bank card number, expiration date, and CVV code. This information is used to process transactions and ensure successful payments.
Storage Method:Your financial information is stored in an encrypted and secure manner. We do not store your bank card number in our database, and this data is processed exclusively through secure payment gateways.
Purpose of Collection:To ensure transaction security, issue invoices, and provide transparent and reliable financial services.

C) Content Information

One of our main services is enabling users to upload videos and images. Information related to this includes:

Uploaded Files: Users can upload their videos and images, which are securely stored on our servers and accessed only as specified by the user (e.g., for sharing a link).
Content Ownership:All rights to uploaded content belong to the users. We do not have the right to use this content except as defined by the user’s intended service.

D) Technical Information

To improve website performance and user experience, we collect technical data such as:

Device Information: Including the type of device, operating system, browser, and version.
IP Address:This helps us determine approximate geographical locations and identify unusual behavior.
Cookies and Similar Data:Cookies are small files stored on your device that help us remember your settings and enhance your user experience.

2. How We Use Your Information

The information we collect is used exclusively for specific purposes, detailed below:

A) Providing Core Services

We use the collected information to deliver the primary services of the website. For example:

Video-to-Stream Conversion:Your uploaded files are processed and converted into shareable streamable links. This process requires technical data related to the files and servers.
Account Management:Your personal information is used to create and manage your account, profile settings, and records.

B) Improving User Experience

We constantly aim to improve service quality and user experience. To achieve this:

User Behavior Analysis:We analyze technical data and user feedback to identify weaknesses and enhance website performance.
Saving User Settings:Cookies help us store your personalized settings, such as your preferred language or streaming quality.

C) Communication with Users

We use your contact information for communication and notifications:

User Support:If you encounter any issues, your information helps us assist you promptly.
Sending Notifications:In case of service updates, policy changes, or security issues, we notify you using this information.

D) Payment Processing

We use the collected financial information to ensure the accuracy and security of transactions:

Transaction Verification:Your information helps us verify and secure financial transactions.
Invoice Issuance: After each transaction, your financial information is used to generate and send invoices.

D) Ensuring Security

Your technical and personal information is used to detect and prevent suspicious activities and ensure website security:

Identifying Unauthorized Activities:We use IP addresses and other technical data to detect and prevent unauthorized access.
Account Protection: If unusual behavior is detected on your account, we may request identity verification using your contact or identification information.

3. Information Security

We place great importance on the security of user information and take the following measures to protect your data:

All your personal and financial information is protected using encryption protocols (such as SSL/TLS).
Sensitive data, such as your financial information, is stored only for the necessary duration and deleted after processing.
Access to user information is restricted to authorized personnel for specific purposes.
We regularly review and update our systems and security procedures to ensure the safety of your information.

4. Protecting Your Data

We take all possible measures to safeguard your data effectively. The following measures are in place:

Secured Storage:Your data is stored on secure servers using advanced encryption methods. This ensures that even in case of unauthorized access, your data remains unreadable.
Access Restrictions:Only designated individuals and teams within the organization have access to user data, which is also closely monitored.
Staff Training:Our staff undergo regular training on data security to ensure your information is protected.
Regular Security Audits:We regularly assess our systems and use the latest technologies to counter security threats.

5. Sharing Your Information

We are committed to protecting your privacy and only share your information when absolutely necessary, under the following circumstances:

A) Providing Services Through Partners

To deliver some of our services, we may work with partners or service providers. For example:

Payment Gateways: Your financial information may be shared with payment service providers to process transactions securely.
Storage Servers:Your uploaded files may be stored on servers managed by cloud service providers.

B) Legal and Regulatory Compliance

In certain cases, we may be required to share your information with legal or governmental authorities. These cases include:

Court Orders or Legal Requirements:If requested by a valid legal authority, we are obligated to provide the requested information.
Security Investigations: In case of serious security incidents, relevant information may be shared to assist investigations.

C) Protecting User Rights and Security

We may share your information to protect the rights, security, or property of users or the company. For example:

Fraud Prevention:Data such as IP addresses may be shared to identify and prevent suspicious activities.
Managing Violations: In case of website policy violations, your information may be used for review and necessary actions.

D) With Your Consent

In cases where your information needs to be shared with third parties, this will only be done with your explicit and informed consent. You will be fully informed prior to any such sharing.

6. User Rights

We respect your rights and provide the following options to manage your information:

Access and Edit Information:You can review and edit your information at any time.
Account Deletion Request:If you no longer wish to use our services, you can request complete deletion of your account and information. This request can be made through the support section.
Opt-Out of Emails and Notifications:If you do not wish to receive promotional or informational emails, you can adjust your account settings or contact our support team.
Objection to Data Processing: If you feel your information is being processed incorrectly, you can contact us to resolve the issue.
Request a Copy of Your Information:You have the right to request a copy of the information stored about you, which will be processed within a specified timeframe.

We strive to uphold your rights and provide full support through our team if you face any issues.

7. Data Retention

We retain your information only for the necessary duration:

Financial Information:This data is retained only until the transaction is completed.
Uploaded Files:These files are retained as per website policies or user requests.
Technical Data:Technical data is stored temporarily for performance improvement and user behavior analysis.

8. Changes to This Privacy Policy

We may update this policy periodically. In case of significant changes, we will notify you through email or website announcements. Your continued use of our services after any updates signifies your acceptance of the revised policy. To ensure you remain informed, we recommend checking this page regularly.

9. Responsibilities of Users

While we ensure the protection of your information, users also have responsibilities to maintain the security of their accounts and data. These include:

Using Strong Passwords:Choose a unique and strong password that includes a combination of uppercase, lowercase, numbers, and symbols.
Avoiding Sharing Login Details:Do not share your account credentials with others. Any activity conducted through your account is your responsibility.
Keeping Devices Secure:Access your account through secure and updated devices to prevent unauthorized access.
Reporting Suspicious Activity:Notify us immediately if you detect unusual activity on your account.

10. Contact Us

If you have any questions about the Privacy Policy, how your information is collected or used, or if you need support, you can contact us through the following methods:

Email:For general inquiries, requests, or technical issues, please send a message to the following email [email protected]
Contact Form:You can also use the contact form available on the Contact US page of the website. We strive to respond as quickly as possible.

Note: When sending a message, please include the necessary details to help us review your request or issue more accurately. Our support team is committed to responding within 48 business hours.